We integrated that into our website for curbside pickup and made a system for safe delivery. The second major operation was to get our ordering system online using MunchEm.
It’s allowed us to retain about 40-50% of our original business, which we feel is a great number for what’s happening in this economy.Ĭlover: It’s great that you prioritized the safety of your staff and your customers.Īllen: Yes, safety was a big deal for us and for our staff. It took us about 3 days to make that transition, and we are still running those currently.
#Onyx coffee labs windows#
We were able to separate the displays and set up walk-up windows in each location. We have Clover Stations tethered to Minis. When this struck, we pivoted immediately to takeaway to get people out of the lobby, since our baristas weren’t feeling comfortable. How are you weathering the disruption?Īllen: The four cafes are the face of our company. We are trying to change the assumption that dairy milk is the default.Ĭlover: You mentioned your business has changed as a result of the COVID-19 safety measures. Traditional dairy is available with a small carbon tax of $0.50. Another fun feature at the new venue is that we’ve made oatmilk the standard for all of our drinks. We hope, over time, to collect data on what people prefer, publish the results, and use them to drive our own practices and inform other cafes as well. Guests have the choice between two different menus: some items are made by automated machines, and others are made by hand by baristas. We are running a fun experiment in the new cafe venue. In addition to supplying between 500-600 cafes with our beans, we run three stand-alone coffee shops, and recently opened up a fourth inside The Momentary-a contemporary art museum/performance venue. We wanted to market to baristas and owners, but it turns out the public really likes our beans too. I didn’t feel that there was a roaster in our demographic (high-end specialty cafes) that was aimed at the coffee industry itself. Jon Allen: Sure! Onyx as a whole is different because our main business is roasting for other cafes. Can you tell us a bit about your business model?
#Onyx coffee labs series#
This installment of the Meet the Merchant series is a COVID-19 Small Business special edition.Ĭlover: Onyx Coffee Lab seems to be more than just your average cafe. He shares the innovative ways in which Onyx is adapting to the COVID-19 crisis, supporting its employees, its customers, and the hundreds of cafes that use Onyx beans. Join us as we chat with Jon Allen, the co-founder of Onyx Coffee Lab. Apps and integrations Extend your Clover system to do even more with best-in-class apps.Apps and Integrations Extend your Clover system to do even more with best-in-class apps.Clover Capital Turn future credit card sales into working capital with flexible financing.Gift cards Drive sales, create loyalty, get new customers with digital and physical gift cards.Customer loyalty Create loyalty programs to help keep customers coming back and driving sales.Employee management Schedule staff and manage payroll efficiently from one integrated system.Customer engagement Understand, engage, and delight your customers with built-in tools.Cash flow Take control of your sales and access to your funds in minutes.Inventory management Streamline operations, build menus, and oversee inventory with a single system.Tracking and reporting Get real-time insights and sales trends to keep track of your business.Virtual Terminal Manage your business and accept payments even when you're on-the-go.
#Onyx coffee labs professional#
Invoicing Send professional invoices and accept online payments to get paid faster.Payment processing Accept popular forms of payment quickly and securely.Online ordering and sales Take your business online with eCommerce and restaurant online ordering solutions.
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